Testimonials

As an insurance agent, Preston/Pro-Care is always my first call when helping a customer navigate a catastrophe. They are professional, compassionate and the best at what they do. I’ve had many happy policyholders who walked through their disaster with Pro-Care. We know Pro-Care always has our back!

I would like to thank Ken and his Team for helping us during a difficult time. We had an unexpected water leak while away on vacation. Pro Care Restoration repaired everything and exceeded our expectations.

Outstanding group. All Pro Care Restoration team members that worked on our home are very professional. The work on our home after a tree fell on us was excellent. The rooms effected are now better that ever! Every detail was attended to beyond our expectation. I recommended this company 1,000%

Wanted to spread the word about Pro-Care Restoration. I had a disaster with my dish washer and my daughter called Pro-Care. I have never in 29 years had a team come into my house that were so knowledgeable, professional, well mannered and took time to answer any questions that I had. They had everything under control quickly. The entire team was awesome. Thank you Pro-Care Restoration and Preston for making this unexpected situation less stressful for me.

During hurricane Ian, a gigantic tree fell on my townhouse. Going through the roof, attic and into two bedroom upstairs. Causing damage to the ceiling in the lower level rooms. After calling 911, while the fire department was still there, I called Pro Care and spoke directly to Brandon. Not only did he help calm me from an awful situation he promised to be out as soon as the weather permitted. He also talked with one of the fire people to get a better understanding of the damage. True to his word, he and is crew were there early the next morning. Brandon immediately went to work making arrangements for a crane to remove the tree. His crew went immediately to work taking out all the damaged walls, carpet and doing the very best to minimize the damage. Even tho I am unable to stay in my home, I feel so very fortunate to have ProCare on the job! Brandon and all of his crew are absolutely the BEST.

Pro-Care was very quick to my water mitigation request. They came out the same day that I submitted my claim, which I really appreciated because I was fearful of further water damage and rampant mold issues. They acted quickly, efficiently, and allayed my fears. Also, the project manager visited daily to check the progress of the drying. Once approved for repairs from my insurance company, they were quick to fix my floor, floor molding, paint, and additional request of rerouting my dryer vent. The repair process took less than 2 days total. The team that did the repairs did a thorough and beautiful job! They took a bad situation (my washing machine leaked through the floor and into my basement), and made it look like a remodel. I am very happy with the job they did. Also, every team member was friendly, professional, and in touch throughout the entire process. Thanks ProCare!

Very prompt service, gave continuous feedback. The feedback was not just documented but verbally communicated in a manner we understood. Brandon was professional, knowledgeable yet just easy to talk. My husband and I appreciated both Ken and Brandon.

Pro-Care Restoration responded immediately to my call after a tree crushed part of my roof. They came over right away and covered the gigantic hole in my roof and attic wall so the rain could not get in to do more damage. Then they coordinated the tree removal with a wonderful tree service, Holliday Landscape & Tree. They brought out a structural engineer to assess the damage and worked with my Allstate Insurance company. Pro-Care is an excellent company that is extremely responsive and professional. They rescued me after this horrific trama to my home. I highly recommend them for your emergency needs on your home.

I highly recommend working with Lyn and his team. They are very responsive and do really great work!

Fantastic team here at Pro-Care. Couldn't have asked for more from Preston, Brandon and team. Extremely respectful, communication was top-tier and they project managed the entire process end to end. Really appreciate their care and help during this project!