My House Flooded, Now What?

My House Flooded, Now What?

Experiencing a flood in your home can be a stressful situation, but it’s crucial to act quickly to minimize damage and ensure the safety of your family and your property. Here’s a step-by-step plan for homeowners dealing with a flood, including guidance on calling 1800-Restoration so we can help you every step of the way.

Ensure Safety:

Priority one is the safety of yourself and your family. If the flooding is severe or poses immediate risks (e.g., electrical hazards), evacuate the premises and call emergency services.

Turn Off Utilities:

Safely turn off the electricity, gas, and water supply to your home to prevent additional hazards.

Document the Damage:

Take photos or videos of the flooded areas before beginning any cleanup or restoration efforts. This documentation can be valuable for insurance claims.

Contact 1800-Restoration:

Call 1800-Restoration or your chosen restoration service to initiate the restoration process. Provide us with details about the flood, the extent of the damage, and any actions you’ve taken. We will dispatch our crew immediately to help you get the water out of your home and make it a safe environment.

Call Your Insurance Company:

Contact your homeowner’s insurance provider as soon as possible to report the flood. Provide them with the necessary information and ask about the coverage and claims process. We can even call teh insurance company with you to help guide you on what to say to make the process as easy as posisble. If you called your insurance before us, thats not a problem. We simply need their contact info to make sure we update them about the claim every step of the way.

Remove Excess Water:

Use a wet/dry vacuum, buckets, mops, or towels to remove as much standing water as possible, until we get there! We have industrial-grade water extraction equipment and will take over as soon as we arrive.

Ventilate the Area:

Open windows and doors to promote air circulation and aid in drying. Use fans and dehumidifiers to speed up the drying process. We will place all of the required equipment per IICRC guidelines and work directly with your insurance to make sure they have all of the requisite monitoring reports and photos.

Remove Damaged Items:

Discard and remove items that cannot be salvaged or pose health risks, such as waterlogged carpets, insulation, and damaged furniture. We can assist with this once we’re on site.

Clean and Disinfect:

Thoroughly clean and disinfect the affected areas to prevent mold growth and ensure a safe living environment. Use appropriate cleaning agents recommended for flood cleanup. 1800-Restoration uses the required processes for IICRC that keeps you and your family safe.

Inspect for Structural Damage:

Assess the structural integrity of your home. Look for any signs of damage to walls, floors, ceilings, and the foundation. If there are concerns, consult with a professional contractor.

Follow Professional Guidance:

Listen to the restoration professionals’ advice and follow their instructions. They will assess the damage, develop a restoration plan, and provide an estimate for the work. We are here for you from the time you call us until everything is put-back together. Including working with your insurance to make sure they have all of the required information,.

Coordinate with Insurance Adjuster:

Work closely with the restoration company and your insurance adjuster to ensure a smooth claims process. Provide documentation and information as needed. We use the best insurance claims software for every job (DASH/MICA/XACTIMATE) that seemlessly integrates with all insurance agencies. This helps speed the process of your claim to get you back to normal faster.

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